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Frequently Asked Questions (FAQ)

We’ve created the FAQ section with the commonly asked questions by our customers. We hope this will answer your queries. The FAQ will be updated recent queries.

Common purchase queries answered

Orders and Shipping

Orders are dispatched within 5 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to courier company norms.

Account will be created automatically while checkout if you check on the create account checkbox. Social networking sites such as Facebook, Twitter, GMail etc. can be used to register on Peppyflora.

Once ordered the shipping address cannot be changed so check your address properly before submitting. But if necessary please contact us within 24 hours of ordering and we will help you.

Go to Track Order page and enter your order id or tracking code to track your order.

Once we dispatch the order from our hub, we mark it ‘completed’ and user get the notification.

No. We will not keep your credit card information on file.

GST tax is charged only on the products which are taxable under Government of India.

Currently we only ship within India.

Your items may or may not be delivered in one package. It all depends on the category from which you have ordered. Multiple products are packaged in different boxes for safety and we always try to dispatch single parcel.

If you need to swap an item

Returns and Exchanges

Please raise a complain within 24 hours of delivery along with appropriate proofs. Please check Cancellation & Refund page for further information.

Please raise a complain within 24 hours of delivery along with appropriate proofs. Please check Cancellation & Refund page for further information.

Contact us and we shall mail you the address.

Please Send e-mail at support@peppyflora.com for support.

Contact us within 24 hours of the order and we may help you.

Yes. You need to contact us for that within 24 hours.

Yes, You can pre-order items but if you do not see an option for that on the product page, please raise a question by ‘Ask a question’ tab about pre-order and we will contact you. You can subscribe to our mailing list or list your email on product page.

Still need help?

If you cannot find your answer in this above FAQ section, please send e-mail at help@peppyflora.com, our happiness team is always here to assist.