All the products listed on peppyflora.com are non-refundable. If the product is damaged during transit we will not be responsible and no refund will be initiated. In case the product is not accepted by the customer during delivery, we’ll not be responsible and no refund will be initiated.
The Orders delivered and accepted or undelivered and unaccepted by the customer are non-returnable.
In case you feel the order is not as per specification, please contact our customer care team immediately within 24hrs. Please understand, plants, without nourishment, can survive for a certain period of time. So it is impossible to get return of products like plants. By the time it reaches us, it will have died.
Orders are dispatched within 3 business days. Cancellations will be considered only if the cancellation request is made within 24 hours of placing an order. Customer has to formally mail us from the ordered email with a valid reason of cancellation.
In case of returns, the customer will be responsible for paying their own shipping costs for returning the item.
Shipping costs are non-refundable.
P.O. – Barajaguli, Haringhata,
Nadia, West Bengal – 741221
Mail us at firstname.lastname@example.org